I invented the term because I thought human interface and usability were too narrow. I wanted to cover all aspects of the person’s experience with the system including industrial design graphics, the interface, the physical interaction and the manual. Since then the term has spread widely, so much so that it is starting to lose it’s meaning.
Don Norman, who coined the term “User Experience” (via uxkitchen)
Donald Norman on design without designers
“…That experience brought home the power of design: I was excited and enthusiastic even before I knew what it was.”
Do not solve the problem that’s asked of you. It’s almost always the wrong problem. Almost always when somebody comes to you with a problem, they’re really telling you the symptoms and the first and the most difficult part of design is to figure out what is really needed to get to the root of the issue and solve the correct problem.
Don Norman
